Effective Date: September 15, 2025
Welcome to Racecraft, a premium entertainment venue located in Abu Dhabi, United Arab Emirates. We are committed to protecting the privacy and personal data of our Visitors in compliance with the Abu Dhabi Global Market (ADGM) Data Protection Regulations 2021 and applicable UAE laws. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services, and informs you about your privacy rights and how the law protects you.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1.1. Interpretation: Words with initial capitalization have meanings defined below. These definitions apply whether in singular or plural form.
1.2. Definitions
1.2.1. Account: A unique account created for you to access our services or parts of our services, such as booking simulator sessions or managing subscriptions.
1.2.2. Affiliate: An entity that controls, is controlled by, or is under common control with Racecraft, where “control” means ownership of 50% or more of shares, equity interest, or other securities entitled to vote for directors or managing authority.
1.2.3. Racecraft (referred to as “we”, “us”, or “our”): Racecraft, located at Radiant Square, UG Floor (Unit M102), Al Reem Island, Abu Dhabi, UAE.
1.2.4. Cookies: Small files placed on your device by our website or in-store systems, containing details of your browsing history or preferences.
1.2.5. Device: Any device accessing our services, such as a computer, cellphone, or tablet.
1.2.6. Personal Data: Any information relating to an identified or identifiable individual, including names, contact details, and biometric data.
1.2.7. Minor: Any individual under the age of 18, requiring parental or guardian consent for certain activities and data processing.
1.2.8. Service: The Racecraft entertainment venue, website (www.racecraft.ae), and related services, including simulator sessions, coaching, and merchandise sales.
1.2.9. Service Provider: Any natural or legal person processing data on behalf of Racecraft, such as payment processors or IT support, bound by confidentiality agreements.
1.2.10. Usage Data: Data collected automatically, generated by the use of our services or infrastructure (e.g., page visit duration).
1.2.11. Visitor or You: Any individual accessing or using our services, or the legal entity on whose behalf such individual acts.
2.1. Racecraft welcomes visitors of all ages. For individuals under the age of 18, participation in our services is understood to be with the knowledge and consent of a parent or legal guardian. By allowing a minor to use our services, the parent or guardian provides consent to the processing of the minor’s personal data in accordance with this Privacy Policy.
2.2. We do not knowingly collect personal data directly from minors without parental or guardian consent. Any personal data collected in connection with a minor’s use of our services (such as booking details, participation records, or preferences) will be treated as having been provided with such consent.
2.3. Parents and guardians are responsible for supervising the use of our services by minors and for ensuring that the minor’s personal data is provided lawfully. By permitting a minor to participate, parents and guardians acknowledge and accept responsibility for the minor’s use of our services and acknowledge that Racecraft is not liable for any incidents that may occur during use.
2.4. We strongly encourage all parents and guardians to be involved in their child’s use of our website, services, and online interactions. Parents and guardians are encouraged to monitor their child’s activities to ensure a safe and secure online experience.
2.5. If a parent or guardian believes that a minor has provided personal data without their consent, they may contact us at info@racecraft.ae. We will take appropriate steps to review and, where necessary, delete such data in line with our retention and deletion policies.
3.1. We are committed to ensuring transparency in how we collect, process, and protect your personal information. The following outlines the types of data we collect, how it is collected, and the legal processes we follow.
3.2. Types of Data Collected:
3.2.1. Personal Data: While using our services, we may collect:
3.2.1.1. Identity and Contact Information: Full name, email address, phone number, and identification documents for bookings or registration.
3.2.1.2. Biometric Data: Thumbprints or other biometric identifiers used for electronic signatures (e-signatures) during registration or liability waiver processes. Such data is considered sensitive under ADGM law and will only be collected with your explicit consent. It is used solely for authentication and deleted within 30 days unless required for longer retention, in which case it will be anonymized.
3.2.1.3. Payment Information: Payment records and booking history for services or purchases.
3.2.1.4. Account Information: Login credentials and preferences for managing bookings or subscriptions via our website or in-store systems.
3.2.1.5. Usage Data: Simulator configurations, coaching session notes, and service preferences.
3.2.1.6. Marketing Preferences: Consent to receive newsletters, promotional offers, or event announcements.
3.3. Usage Data
3.3.1. Usage Data is collected automatically and may include:
3.3.1.1. Device IP address, browser type, browser version, pages visited, visit time and date, time spent on pages, and unique device identifiers.
3.3.1.2. For mobile access, we may collect device type, unique ID, mobile IP address, operating system, browser type, and diagnostic data.
3.4. Tracking Technologies and Cookies
3.4.1. We use cookies and similar technologies (e.g., web beacons, tags, scripts) to track activity and store information. Cookies may be:
3.4.1.1. Necessary/Essential Cookies (Session Cookies): Enable core functionalities, such as booking authentication and fraud prevention.
3.4.1.2. Policy/Notice Acceptance Cookies (Persistent Cookies): Records your acceptance of our cookie policy.
3.4.1.3. Functionality Cookies (Persistent Cookies): Remember preferences like login details or language settings for a personalized experience.
3.4.2. By using our services, you consent to the use of cookies. You can manage your cookie preferences by adjusting your browser settings, but this may impact some functionalities of the website. See our Cookie Policy on www.racecraft.ae for details.
4.1. We prioritize the protection and responsible use of your personal data. The personal information we collect is used solely for the purposes outlined in this Privacy Policy. We are committed to ensuring that your data is processed securely and only for the reasons you have consented to.
4.2. We may use your personal data for the following purposes:
4.2.1. Providing and Maintaining Services
4.2.2. Account Management
4.2.3. Communication
4.2.4. Marketing and Promotions
4.2.5. Transaction Processing
4.2.6. Legal Compliance
4.2.7. Analytics and Service Improvement
4.2.8. Business Transfers
4.3. Legal Basis for Processing:
4.3.1. Consent
4.3.2. Contractual necessity
4.3.3. Legal obligation
4.3.4. Legitimate interests
4.4. Automated Decision-Making: Racecraft does not use Personal Data for automated decision-making or profiling that produces legal or similarly significant effects on Visitors.
4.5. Where a minor uses our services, the parent or legal guardian is deemed to have consented to such use and the related processing of the minor’s personal data.
5.1. We may share Personal Data with:
5.1.1. Service Providers
5.1.2. Affiliates and Business Partners
5.1.3. Legal and Regulatory Authorities
5.1.4. Business Transfers
5.1.5. With Your Consent
6.1. We retain Personal Data only as necessary for the purposes outlined or legal obligations:
6.1.1. Booking and payment records: 5 years for financial compliance.
6.1.2. Biometric data (e.g., thumbprints): Deleted within 30 days post-transaction, unless legally required in which case it will be anonymized for longer retention.
6.1.3. Marketing data: Retained until you opt out.
6.1.4. Usage Data: Retained for short-term analytics, unless needed for security or functionality.
6.2. Data is securely deleted or anonymized after retention periods.
7.1. Personal Data is processed in the UAE. If transferred outside the ADGM (e.g., for IT services), we ensure recipients meet equivalent data protection standards via contractual safeguards. Your consent to this policy agrees to such transfers.
8.1. You may request deletion of your Personal Data via your account settings or by contacting us. We will comply unless legally required to retain data (e.g., for financial records). Deletion requests will be processed within 30 days, subject to identity verification, except where retention is required by law.
9.1. We implement reasonable technical and organizational measures to protect Personal Data from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, and secure storage systems. However, no system is completely secure, and we cannot guarantee absolute security.
10.1. Under the ADGM Data Protection Regulations, you have the right to:
10.1.1. Access
10.1.2. Rectification
10.1.3. Erasure
10.1.4. Restriction
10.1.5. Objection
10.1.6. Data Portability
10.1.7. Withdraw Consent
10.2. Contact info@racecraft.ae to exercise these rights. We respond within 30 days, subject to verification.
10.3. You may also lodge a complaint directly with the ADGM Office of Data Protection if you believe your Personal Data has been processed unlawfully.
11.1. Our services may link to third-party sites not operated by us. We are not responsible for their privacy practices. Review their policies before sharing data.
12.1. We may update this Privacy Policy from time to time. If any changes are material, we will notify you via email or through a prominent notice on our website. Continued use of our services constitutes acceptance of the updated policy. The “Last updated” date will reflect changes.
For questions or to exercise your rights, contact:
● Email: info@racecraft.ae
● Address: Radiant Square, UG Floor (Unit M102), Al Reem Island, Abu Dhabi, UAE
Last updated: September 15, 2025
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